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Improve patient engagement & retention
Increase access to research treatment
Reduce burden on patients & caregivers
Clinical Trial Patient Services
Clear the path for global clinical trial participation with 24/7 live assistance and personalized patient support.
ecoScout for Scout Meetings
Meeting Protocol is now Scout!
TRAVEL
Simplify Clinical Trial Patient Travel
Provide all the logistical services in travel and special assistance your patients need to participate in your study.
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Ground, Air & Rail Travel
Arrange and cover costs for services including mobility assistance and medical transport.
Hotels & Long-Term Housing
From overnight lodging to apartment leases, we’ll secure suitable accommodations.
Visa Assistance & Insurance Coordination
Scout helps handle documentation, preparation, and coverage.
Special Assistance
Our Patient Liaisons and Patient Navigators provide in-depth, customized patient and site support.
PAYMENTS
Streamline Clinical Trial Patient Reimbursement
Ease the financial burden for your patients with quick and convenient reimbursement and payment options in multiple currencies.
Reimbursements
Reimburse patients for approved out-of-pocket expenses such as mileage, meals, or transportation.
Stipend & Per Diem Payments
Pay a fixed amount directly to patients for travel and meals or wage/time loss compensation.
Data-Triggered Payments
Issue automatic payments as study milestones and patient reported outcomes are completed.
Payment Methods
Each patient can select their preferred form of payment with no cost impact to the sponsor.
- Electronic funds transfer
- Single-load or reloadable ScoutPass debit card
- Check (available in multiple currencies)
- Venmo
- PayPal
LIAISONS
Go the Extra Mile for Patients
Scout takes an innovative approach to patient support, customizing our services to meet the needs of each patient on a visit-by-visit basis.
Our in-house teams of Patient Liaisons and Patient Navigators serve as the dedicated point of contact for patients and caregivers throughout the life of each study.
- 24/7 live, multilingual patient & site support
- Comprehensive itinerary management of the patient journey
- Adherence to study parameters and sponsor guidelines
SCOUT PORTAL
Designed with Patients & Sites in Mind
Our proprietary, web-based platform offers easy-to-navigate features to manage patient profiles, their expense reimbursements, and travel requests.
- HIPAA, GDPR, MR-001 & country-specific data privacy compliant
- Accessible via computer or mobile device
- Translated into over 200 languages
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Simplify Clinical Trial Patient Travel
Provide all the logistical services in travel and special assistance your patients need to participate in your study.
Ground, Air & Rail Travel
Arrange and cover costs for services including mobility assistance and medical transport.
Hotels & Long-Term Housing
From overnight lodging to apartment leases, we’ll secure suitable accommodations.
Visa Assistance & Insurance Coordination
Scout helps handle documentation, preparation, and coverage.
Special Assistance
Our Patient Liaisons and Patient Navigators provide in-depth, customized patient and site support.
Streamline Clinical Trial Patient Reimbursement
Ease the financial burden for your patients with quick and convenient reimbursement and payment options in multiple currencies.
Reimbursements
Reimburse patients for approved out-of-pocket expenses such as mileage, meals, or transportation.
Stipend & Per Diem Payments
Pay a fixed amount directly to patients for travel and meals or wage/time loss compensation.
Data-Triggered Payments
Issue automatic payments as study milestones and patient reported outcomes are completed.
Payment Methods
Each patient can select their preferred form of payment with no cost impact to the sponsor.
- Electronic funds transfer
- Single-load or reloadable ScoutPass® debit card
- Check (available in multiple currencies)
- PayPal
Go the Extra Mile for Patients
Scout takes an innovative approach to patient support, customizing our services to meet the needs of each patient on a visit-by-visit basis.
Our in-house teams of Patient Liaisons and Patient Navigators serve as the dedicated point of contact for patients and caregivers throughout the life of each study.
- 24/7 live, multilingual patient & site support
- Comprehensive itinerary management of the patient journey
- Adherence to study parameters and sponsor guidelines
Designed with Patients & Sites in Mind
Our proprietary, web-based platform offers easy-to-navigate features to manage patient profiles, their expense reimbursements, and travel requests.
- Received MedTech Breakthrough Award for Best Patient Portal in 2023 and 2024
- HIPAA, GDPR, MR-001 & country-specific data privacy compliant
- Accessible via computer or mobile device
- Translated into over 200 languages
Simplify Clinical Trial Patient Travel
Provide all the logistical services in travel and special assistance your patients need to participate in your study.
Ground, Air & Rail Travel
Arrange and cover costs for services including mobility assistance and medical transport.
Hotels & Long-Term Housing
From overnight lodging to apartment leases, we’ll secure suitable accommodations.
Visa Assistance & Insurance Coordination
Scout helps handle documentation, preparation, and coverage.
Special Assistance
Our Patient Liaisons and Patient Navigators provide in-depth, customized patient and site support.
Streamline Clinical Trial Patient Reimbursement
Ease the financial burden for your patients with quick and convenient reimbursement and payment options in multiple currencies.
Reimbursements
Reimburse patients for approved out-of-pocket expenses such as mileage, meals, or transportation.
Stipend & Per Diem Payments
Pay a fixed amount directly to patients for travel and meals or wage/time loss compensation.
Data-Triggered Payments
Issue automatic payments as study milestones and patient reported outcomes are completed.
Payment Methods
Each patient can select their preferred form of payment with no cost impact to the sponsor.
- Electronic funds transfer
- Single-load or reloadable ScoutPass debit card
- Check (available in multiple currencies)
- Venmo
- PayPal
Go the Extra Mile for Patients
Scout takes an innovative approach to patient support, customizing our services to meet the needs of each patient on a visit-by-visit basis.
Our in-house teams of Patient Liaisons and Patient Navigators serve as the dedicated point of contact for patients and caregivers throughout the life of each study.
- 24/7 live, multilingual patient & site support
- Comprehensive itinerary management of the patient journey
- Adherence to study parameters and sponsor guidelines
Scout Portal: Designed with Patients & Sites in Mind
Our proprietary, web-based platform offers easy-to-navigate features to manage patient profiles, their expense reimbursements, and travel requests.
- HIPAA, GDPR, MR-001 & country-specific data privacy compliant
- Accessible via computer or mobile device
- Translated into over 200 languages
Request More Info on Scout Clinical Services
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Scout Out Your Study
Enhance clinical trial patient retention with comprehensive support that helps patients stick with it.
