Scout Clinical Patient Journey: Case Study #3
Oct 15, 2021
Communication regarding out-of-scope expenses submissions.
Scout Clinical provides expense reimbursement for patients involved in a large study. A patient submits expenses for a study visit that are outside study parameters. Scout implements the following to ensure compliant and timely reimbursement:
- Review study reimbursement guidelines
- Gather details from patient regarding additional expenses
- Seek necessary approvals from sponsor and obtain directives for patient notification
- Communicate sponsor’s decision to patient, clearly outlining what is approved and what is denied
The Keys to Success:
- Quick action
- Effective communication
- Comprehensive understanding of study specific reimbursement guidelines
DOWNLOAD THE CASE STUDY
