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Scout Clinical Patient Journey: Case Study #27

Aug 17, 2020

Appropriately manage requests which fall outside study parameters.

A patient’s approved caregiver requests accommodation for (4) additional travelers (including two with car seats) to a study visit, requiring changes to vehicle size and additional approvals from sponsor. Scout Clinical proceeds with the following:

  • Communicate with caregiver to obtain details required for sponsor approval
  • Communicate with sponsor to obtain needed approvals
  • Work with local partners to upgrade vehicle size and obtain additional equipment for transfer

The Keys to Success:

  • Understanding of study’s travel parameters 
  • Effective communication with sponsor and patient’s caregiver
  • Trusted local resources