Scout Clinical Patient Journey: Case Study #19

Oct 23, 2020

Ease an anxious patient’s mind.

A patient calls in before business hours, uneasy about a pick-up time. Scout Clinical eases this patient’s mind by following the below procedures:

• Provision of after-hours service for needs outside of normal business hours 
• Remain in constant communication with patient until the issue is resolved
• Communicate quickly with the transportation provider to receive status update
• Ensure patient’s concerns are resolved 

The Keys to Success:

• Clear and effective communication with patient
• 24-hour availability 
• Trusted local resources

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